City of Ottawa

Setting up MyService login

When moving to a new home, first thing you should do is set up a MyService account on the City of Ottawa website. It is an online account that allows Ottawa residents to securely access multiple City services and information in one place. From there you can view the garbage collection calendar, pay your property tax and water & sewer and much more. 

Garbage Collection


Visit, scroll down until you see garbage collection and from here, you can find out:

  • How often garbage is collected
  • How many bags, items or cans can be put out
  • When and where to put your garbage
  • How to package your garbage
  • Examples of acceptable and unacceptable containers
  • Disposing of bulky items

You can sign up for collection reminders that will be sent to you by email, phone or Twitter. You can also download the Ottawa Collection Calendar mobile app for Apple and Android devices to confirm your collection day. Once you move in to your new home, you can request receving a brand new green, blue and black bin. 

Change of Address

Canada Post Mail Forwarding 

Canada Post offers a mail forwarding system for a set period of time.  They usually need about 10-14 days advance notice to guarantee forwarding for a specific date. Depending on how long you have been at your current address, how much paper mail you receive and how diligent you are at updating your contacts, you may elect a short or longer period of automatic forwarding to your new home to ensure no future documents get missed.

What type of mail is forwarded?

When you purchase Mail Forwarding, Lettermail™, Registered Mail™ and magazines addressed to your original address will be forwarded.
Parcels (e.g. Expedited Parcel™, Regular Parcel™) and prepaid envelopes are excluded from this service. If you’re expecting parcel deliveries you must advise the sender(s) of your new address, even when you have the Mail Forwarding service in place.

If you would like to view prices and purchase mail forwarding, visit


Change of Address Checklist

You will need to coordinate for transfer of account or set up of new accounts for your new home in advance of the closing date. We usually suggest doing this about 3 weeks before the closing. Here is a summary of the most common ---- when changing your address. 


  • Hydro Ottawa
  • Ottawa Water/Sewer
  • Enbridge Gas
  • Cable/TV
  • Internet
  • Cell Phone/Home Phone
  • Rental h.w.t
  • Rental furnace
  • Rental alarm monitoring


  • Employer
  • Bank
  • Credit Cards
  • Pension
  • Social Secuirty
  • Insurances
  • Canada Revenue Association


  • Doctor
  • Health Card
  • Pharmacist
  • Dentist


  • Driver's License
  • Post Office
  • Library
  • Gym
  • Schools
  • Loyalty Cards
  • Voter Registration
  • Veterinary


If you are planning for any immediate renovations or improvements to your home it is good to plan in advance.  Some buyers elect to coordinate for contractors to visit their home in advance of the closing to provide quotes or estimates on future work.  We recommend contacting a few reputable contractors to compare pricing/services/availability.  It is strongly advisable to check references and get everything broken down in writing (including complete outline of work to be performed, materials used -source and who supplied by, as well as timeline)

To Do-Done


Jeff Allingham

The House Guru

Jordan Laurin


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Contact your lawyer to confirm they have all the information you need and to coordinate next steps from their side.  Your lawyer will need to coordinate with your lender and your insurer in advance of the closing date.  Your lawyer will typically have you come in and sign all documents the week before the actual closing date.  They will also provide you with a final summary of the financial breakdown of the purchase (ie. purchase price plus/minus any applicable pre-paid Property Taxes, condo fees, utilities, etc. applicable to your specific home and closing period) 

Steps a lawyer takes to complete a residential real estate transaction

  • Reviews the Agreement of Purchase and Sale
  • Completes a title search, discuss and obtain title insurance
  • Completes and requests searches (ex. zoning, taxes, debts)
  • Assess satisfaction of closing conditions
  • Deposits mortgage and closing funds
  • Statement of Adjustments
  • Closing package from seller lawyer
  • Register land transfer

The information your lawyer needs to close your purchase

  • Agreement of Purchase and Sale
  • Property Insurance Binder as well as contact information for your Insurance Broker
  • Name and contact information for your Lender
  • Personal Information - including ID
  • Closing funds - The Big Fat Cheque

Friends of the team

Nancie-Ann Heaphy
KMH Lawyers
2323 Riverside Drive, Suite B0001, Ottawa Ontario
Phone: (613) 733-3000 x 121

David Leith
Farber Robillard Leith LLP
330 Churchill Avenue North, Ottawa , ON, K1Z 5B9
Phone: (613) 722-9418 Ext: 230

Jennifer Ahde
Arbique & Ahde
#210, 1335 Carling Ave, Ottawa, ON K1Z 8N8
Phone: (613) 725.0303 ext. 224


Contact your lender to finalize your mortgage details soon after your conditional period becomes firm to discuss their timeline on what else they will need when.  They will typically have you come in and sign the final mortgage documents a week or two before the closing date. You will need to ensure you have all the necessary down payment and closing monies accessible within the timelines needed. Your mortgage lender will need this from you:

  • Confirmation of your current employment and income
  • Your Pre-Approved Mortgage Certificate, if applicable
  • Confirmation of your down payment
  • List of assets and liabilities
  • Bank account number and transit number for payments
  • A copy of the accepted Agreement of Purchase and Sale
  • A copy of the real estate listing
  • Lawyer's name, address, postal code, telephone and fax number
  • Well and septic certificates (for rural properties)

Friends of the Team

Elyse de Verannes
Dominion Lending
613-238-3521 (Office)
613-720-4233 (Direct)

Tom Burrow
Mortgage Brokers Ottawa
613-864-5140 (Direct)

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Why do we need house insurance? What is the importance of it?

Homeowners insurance helps protect that investment — and you — in a variety of ways. While a standard homeowners policy helps provide protection for your house, its coverage typically extends to more than the physical structure of your home. From your personal belongings to the shed in your backyard or even medical bills if a guest is injured on your property, a homeowners insurance policy may include coverage for:

  • Your dwelling - if your home and attached structures, like a deck or garage, are damaged by a covered peril, dwelling coverage may help pay for repairs
  • Other structures - the other structures coverage in your policy may help pay for repairs or replacement for detached structures on your property, like a fence or shed, if they are damaged or destroyed by a covered peril
  • Personal property - personal property coverage may help pay to replace certain belongings, including furniture and electronics, that are stolen or damaged by a covered loss 
  • You and your family - if you or a family member are found legally responsible for accidentally damaging someone else's property or injuring someone, liability coverage may help pay for related repair costs, legal fees and medical bills
  • Guests - if a visitor is accidentally injured at your home, your policy's guest medical protection may help pay for their resulting medical bills
  • Additional living expenses - if you cannot stay in your home after a fire or other covered claim, your homeowners insurance coverage may help pay for temporary increased living costs, such as hotel bills


Intact Insurance

1400 St. Laurent Blvd, 300, Ottawa, ON K1K 4H4
Phone: 1-866-798-9750

Heather Ross

The Rhodes & Williams Group of Companies
Phone: 613-226-6630 x 276


If you are planning on using a moving company it is best to call as soon as you know you are moving to compare quotes and coordinate a day/time that works well with your move. *** Note:  if you are moving into a building with elevators you may be able to reserve an elevator for a set period of time for your move.  Contact the building association to coordinate this.

Hire a Mover

Hire A Mover Ottawa is a professional Ottawa Moving company. They are here to serve all your moving needs, whether you are moving locally within Ottawa or long distance across Ontario or Quebec. Contact them at 613-216-2381 or

Two Men and a Truck

Two men and a truck are professionally-trained, licensed, insured, and uniformed teams who work hard to live up to their reputation as the “Movers Who Care®”.  Your move includes complimentary padding and stretch wrapping to protect your furniture and breakables. They use floor runners and door jamb protectors to keep your home from accidental damage. They can be contacted by phone 613-702-1615 or email

AMJ Campbell

Established in 1991, AMJ Campbell Ottawa provides their valued customers with a complete one-stop moving solution, servicing the National Capital Region. Their business has been built on the foundation of trust and integrity. Their Mission: Dedicated to exceptional personalized service. Contact them at 613-737-0000 OR


Moving into your first house is a liberating, landmark life passage. Now it's time to come up with a plan for turning your empty shell of a house into an inviting home. One of our core beliefs is that everyone deserves to live in an incredible space that brings you comfort and joy. Your space should not only look amazing, but it should be a reflection of your personality and style, and it should function in a way that works with how you live your life. It might sound impossible, and that’s because incredible interior design does not happen by chance. Great spaces are carefully explored, planned, and curated by professionals. Here are just a few reasons why you should hire an interior decorator. 

  • You’re going to save money
  • You’re going to save time
  • You’re going to get professional assessment
  • You’re going to have a qualified liaison
  • You’re going to have better resources and contacts
  • You’re going to have wow factor

Here are a few interior decorators we have used in the past and highly recommend them!

Sarah Kidder
Sarah Kidder Design

Gail Gillis
Menage Interiors

Nicole Duguay
Solace Interiors

Tanya Collins
Tanya Collins Interior Design

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